Okay, that did not work.
Let me explain again.
I purchased the full version for my son last year. We cannot remember what HIS user name is, so I can't log in to have the system resend or allow him to reset his password. The system wants a User name and an email. The email is the same as the one I registered here with, under THIS name.
How can we get HIS user name and reset his password? I do not want to have to pay another $10